Help Guides/Common/Miscellaneous/Frequently Used

Parent Registration FAQs

Drew
posted this on October 02, 2012 03:12 PM

Who is Blue Sombrero?

Blue Sombrero is the leading provider of online registration and web design for youth sports clubs and organizations. 

What does Blue Sombrero do?

We provide web design and online registration services to thousands of sports clubs across the entire country. We help sports clubs run more efficiently so that they can spend more of their time and energy inspiring kids to love sports, rather than being buried in paperwork! 

See a charge on your credit card from Blue Sombrero Sport Reg? Even though we can whip up a fantastic guacamole, we are not a Mexican restaurant. We helped you register a child for a soccer, baseball, basketball, football, or youth sports league!

If you're inquiring about club related questions such as:

  • Registration dates and times, price, etc.
  • Refunds
  • Cancellations
  • Transfers
  • Team assignment, equipment, uniforms, etc.

Then please contact your club or organization directly by going to their main website. Blue Sombrero is not a sports organization and cannot provide you with a refund or cancellation.

Please read our Parent Registration FAQs and you may be surprised just how quickly you can find the information you need!

The Blue Sombrero Support Team

Common Questions

*How do I register my child?

  1. How can I get a refund?

  2. What do I do if I have forgotten my username and/or password?

  3. I can't log in to my club's website. Now what do I do?

  4. I'm having trouble with registration (I get an error message or the page won't load). What should I do?

  5. I signed my child up for the wrong program or division. Can I change which program/division my child is enrolled in? Can I cancel our registration entirely?

  6. The Checkout screen won't accept my credit card. Why?

  7. The site says there are no available programs for my child - what do I do now?

  8. When creating a new account, I get a message saying my e-mail address is already in use. What should I do?

  9. My child plays with an older age groups and the system will not allow me to sign for the older division. How do I sign my child up for the older group?

  10. During registration, the system is telling me all field marked with an * are required. But I have filled out every field! Why won’t it let me get to the next page?

  11. How can I change my username or email address?

  12. How can I finish the order I see sitting in my shopping cart?

  13. Is my order complete?

  14. Tryout Acceptance - How will I find out if my child made a team?

  15. Tryout Acceptance - How can I accept the results of my child's tryout?

  16. I am enrolled in Automatic Recurring Billing and need to update the credit card number I am using to make payments. What should I do?

  17. I have received an alert and an email that my credit card is about to expire. What should I do?

  18. I still owe money for my child's registration. How can I make a payment or pay off my entire installment balance?

  19. I do not want to pay via credit card. Are there other options available?

  20. How can I view my child's roster and schedule?

  21. How can I sign up to volunteer?

  22. How can I view the privacy policy for this website?

Answers

1. How can I get a refund?

Refunds will need to be provided by the organization with which you registered. 

To request a cancellation or refund, please contact your club directly. Credit card information is not stored by Blue Sombrero, so all refunds will be provided by your club. Refund policies differ for each organization, so please check with your club administrator for refund policy details.

Not sure how to get in touch with your club? We suggest you Google your club/organization name - this is usually the quickest and easiest way to find their main website and contact information!

2. What do I do if I have forgotten my username and/or password?

  • Go to your organization’s website. If you do not know your organization's website URL, we suggest you Google your club/organization name - this is usually the quickest and easiest way to find their main website!

  • Click on the Login button that is located in the upper right hand corner of the screen. 

    2014-02-24_15h19_15.png

  • Click on the Forgot your Username/Password? button, enter your email address, and then click on Email Reminder.

    ParentFAQ20-1.png

    ParentFAQ20-2.png

  • Your username and password will be sent to the email address associated with your account. 

  • If you do not receive your email reminder, make sure to check your spam/junk email folder.

3. I can't log in to my club's website. Now what do I do?

  • First, make sure you are not on our corporate site. If you are on www.bluesombrero.com, then you are trying to log in in the wrong place. We suggest you Google your club/organization name - this is usually the quickest and easiest way to find their main website!

  • Are you using the correct username and/or password? Click on the Forgot your Username/Password? button, enter the email address you used to create your account, and then click on Email Reminder. Your username and password will be sent to the email address associated with your account. 

4. I'm having trouble with registration (I get an error message or the page won't load). What should I do?

Chances are you need to clear out the cache in your internet browser. This can be done by holding down the CTRL button and hitting F5. Once the system has completed this, you will most likely need to log back in to the website. If you were in the middle of a registration, you will be able to get the registration in your shopping cart (by clicking Go to Cart underneath the shopping cart picture) and pick up where you left off.

5. I signed my child up for the wrong program. Can I change which program my child is enrolled in or can I cancel our registration entirely?

To request a change in division or a cancellation, please contact your club directly.

Transfer/cancellation policies differ for each organization, so please check with your club administrator for their policy details.

6. The Checkout screen won't accept my credit card. Why?

  • First, please make sure you have entered in all required information for your credit card correctly (i.e. name, address, number, expiration date, etc.). Note: The name on your account must match the name that is tied with the credit card.

  • Second, please make sure you have entered in your billing address as it appears in your credit card statement. Even something as simple as "street" instead of "st" will cause the system to reject your card.

  • Finally, some of our partners do not accept American Express. This is decided on a club-by-club basis. If this is the case, please try using a different credit card.

7. The site says there are no available programs for my child - what do I do now?

This means that registration has closed or that your son/daughter is not eligible to participate based on birth date or gender requirements set by the organization.  You will need to contact your club or organization directly to find out if registration is still available for your child.

Note: Sometimes this will happen if the child's birth date is set incorrectly. You can check this by clicking on My Account in the upper right hand corner of the page and then clicking on Edit Player Info next to your child's name. Please make sure your child's birth date is correct.

8. When creating a new account, I get a message saying my e-mail address is already in use. What should I do?

This means that you have already created an account on your club’s registration site. Click on the option to Email me my account info and an email will be sent to you containing the username and password associated with your existing account. If you do not receive this email, please check your junk/spam folder.

ParentFAQ23-1.png

ParentFAQ23-2.png

9. My child plays with an older age group and the system will not allow me to sign for the older division. How do I sign my child up for the older group?

Most clubs only allow players to sign up for a specific age group. If your child plays in an older group and that option is not available during registration, you will need to contact your club administrator directly so that your child can be placed in the older age group.

10. During registration, the system is telling me all fields marked with an * are required.  But I have filled out every field! Why won’t it let me get to the next page?

Chances are the required field question is similar to the one listed below. Please click inside the box containing the answer you would like to select in order to highlight that field and move on with the registration process.

ParentFAQ016.png

11. How can I change my username or email address?

  • You will need to go to your organization’s website and click on the Login button in the upper right hand corner of the screen. 

    2014-02-24_15h19_15.png

  • Click on the Account Info tab to change any Account Information such as email address, address, or telephone number. Unfortunately, usernames cannot be changed. 

    ParentFAQ18-1.png
  • Click on the Register tab and then click Edit Participant Info to the right of your child's name to change participant information. 

12. How can I finish the order I see sitting in my shopping cart?

If there is an incomplete registration in your account, you will see the details of the order in the shopping cart section on your account screen.

  • Click on the Go to Cart button to pick up right where you left off.

    ParentFAQ19-1.png


  • Follow the steps through to the checkout screen and make sure you click on the Submit button to complete the registration.

  • You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration. You will also receive an order confirmation email to the email address you created your account with on the club's website.

13. Is my order complete?

You can make sure that your order is complete by logging into your account on your club's website and clicking on Order History from the My Orders tab.
You can also check your email to see if you received an order confirmation email - this email is like a receipt. Your child is not considered registered until you have received an order confirmation email.

ParentFAQ14-1.png

14. Tryout Acceptance - How will I find out if my child made a team?

You will receive a “Tryout Acceptance” email from your organization. This email will contain steps to accept your position on a team and pay for the season.

Note: If you know that your child has made a specific team, and you have not received the tryout acceptance email, there are a couple options:
  • Check your spam/junk mail folder for the email

  • Check your account to make sure you signed up for tryouts via your website

  • Call your club directly and check to see if they have assigned players to teams via the website

15. Tryout Acceptance - How can I accept the results of my child's tryout?

Once you receive the Tryout Acceptance email, you will need to go to your club’s registration website.
  • Click on the Login button in the upper right hand corner of the screen and enter your username and password. (If you have multiple accounts, you will need to make sure you are logging in using the same username and password that you used to register your child. You will not be able to complete registration if you log into the wrong account.)
  • Click on the Accept Now button under your child's name.

    ParentFAQ07-1.png

  • Follow all steps through to the checkout screen. 

    ParentFAQ07-2.png

  • Select your desired method of payment. (If you are paying by credit card, make sure that all information on the checkout screen matches your card’s billing information exactly.)

  • Click Submit to process the registration.

  • You will receive an order confirmation email once the registration has been submitted.

16. I am enrolled in Automatic Recurring Billing and need to update the credit card number I am using to make payments. What should I do?

You will need to contact your club directly to change the credit card you are using to make recurring payments. They can update the card number on your remaining subscriptions.

They can also cancel the entire subscription if need be.

17. I have received an alert and an email that my credit card is about to expire. What should I do?

Have you received an alert and an email that your credit card is about to expire and you still have remaining payments? Log in to your account on your club’s website and update your credit card information so you are still automatically charged on each payment plan date!

  • Make sure you are on your organization’s website and log in to your account.

    *Note: If you receive this error (see below) while you are still on the Order Confirmation Screen, simply click My Account in the upper right hand corner of the page and follow the steps below to update your credit card information.


2014-04-01_15h04_44.png

  • Once you are in your My Account Screen, look at the right hand side of the page and click on Update Credit Card Info under My Open Balances.

    2014-04-01_15h05_41.png

  • Review and update your Payment Information with a new credit card. Once you are finished, click Submit at the bottom of the page. 

    2014-04-01_15h11_59.png

  • Once this information has been successfully updated, you should see a “Hooray!” prompt and receive an updated Order Confirmation Email at the email address you used to register on the site.

    2014-04-01_15h16_11.png

    *Note: You will only be able to update your credit card information when your credit card is set to expire before the payment plan is set to complete. If you would simply like to change the credit card you are using for automatic recurring billing, then you need to contact the administrator of your club to update this information for you.

 

18. I still owe money for my child's registration. How can I make a payment or pay off my entire installment balance?

To make a payment on an open balance, you will need to first log into the account in which your child was registered. 

  • Go to your organization’s website and log into your account. 

  • Once you have accessed your account, look to the right hand side of your My Account screen and click Pay Bill under My Open Balances.

    ParentFAQ05-1.png

  • When you get to the payment screen, make sure your information matches the information on your credit card statement and enter the dollar amount that you would like to pay.

    ParentFAQ05-2.png

  • Submit your payment. A payment confirmation email will be sent to the email address entered in your registration account.

  • If you are enrolled in Automatic Recurring Billing (ARB) and need to pay off your entire installment balance, log in to your account on your organization's website, look to the right hand side of your My Account screen, and click Pay Bill under My Open Balances.

    2014-03-13_11h19_03.png

  • Place a check mark next to each installment amount until you have placed a check mark in every single check box. 

    2014-03-13_11h21_18.png

  • Scroll down and enter in all of your credit card information.

  • Submit your payment. A payment confirmation email will be sent to the email address entered in your registration account.

19. I do not want to pay via credit card. Are there other options available?

This is decided on a club by club basis. If your organization accepts payment by check, you will see that option on the checkout screen. If you do not see this option on the checkout screen, this means that your organization does not accept check payments. You will need to contact your organization directly to request a different method of payment.

20. How can I view my child's roster and schedule?

  • Log into the account in which your child is registered.

  • Then click the team that the child is playing on. This should be underneath your child's name:

    ParentFAQ001.png

  • This will take your to your child’s Team Page.  Then view the Schedule/Results tab and the Roster tab.

  • If you do not see a team listed beneath your child's name, look for Team Central in the menu. From here, click on Team Directory to find your child's roster or Posted Schedules to find your child's team's schedule.

21. How can I sign up to volunteer?

  • You can sign up to volunteer while you are registering your child. 

  • During the registration process, select the appropriate program and role that you would like to sign up for and enter all required information. 

  • If you did not sign up to volunteer while registering your child, you can sign up at a later date.

  • Log in to your account and click on the  Volunteer tab >> and then click on Add Remove Volunteer Roles. 

    2014-03-06_15h11_36.png

  • Select the program, division, and role that you wish to sign up for, hit Next, and enter all required information.

  • Once you are a volunteer, the role will display in your account like the image below:

    2014-03-06_15h16_33.png

22. How can I view the privacy policy for this website?

You can view the privacy policy by scrolling to the very bottom of any page on the site. There you will find a link called  Privacy Statement. Click on this link to view the privacy policy for your club’s website.

 
Topic is closed for comments