Wait List Guide

Steps to Configure a Division Wait List:

  1. Go to the Advanced settings of the division. 
     
  2. Click on the Wait List Options tab and move the Enable Wait List switch to YES.

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  3. Add additional wording to the Wait List Policy if you’d like. Once the division is full, this text will show up during the registration process for a parent to view once they click on Wait List Policy on the Available Programs screen. It will also appear on their Wait List Confirmation Email.

    wait_list_02.png
     
  4. Scroll down and click on Save Settings at the bottom of the screen.

    *Note: If set up correctly, the parent should not pay the division price when they are registering for the wait list. They will only pay this division price if they are activated from the wait list and assigned a spot in the division.

Steps to Activate a Participant from the Wait List to the Division

  1. Go to Registration >> then click on Show All Divisions next to the Program for which you need to activate a participant from a division wait list to the actual division.
     
  2. Click on the Wait List button next to the correct division. *Note: If this button does not appear, it's because no one has registered for the Wait List for that division. You can view a Wait List Report under Reports.

    wait_list_button.png
     
  3. Put a check mark in the box next to the participant’s name that you would like to activate.

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  4. Click on Activate Participants.
     
  5. Review the automatic email that goes out to the account holder.
     
  6. Click on Activate Participants at the bottom of the screen. This will create a Division Price Order for the player, with an Open Balance on their Account for them to log in and pay.

Steps to Remove a Participant from the Wait List:

  1. Go to Registration >> then click on Show All Divisions next to the Program for which you need to remove a participant from a division wait list.

  2. Click on the Wait List button next to the correct division. *Note: If this button does not appear, it's because no one has registered for the Wait List for that division. You can view a Wait List Report under Reports.

    wait_list_button.png

  3. Put a check mark in the box next to the participant’s name that you would like to remove.

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  4. Click on Remove Participants.

  5. Review the automatic email that goes out to the account holder.

  6. Click on Remove Participants at the bottom of the screen. The wait list order will be cancelled and a new order will be generated on the Manage Orders screen. 
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