Admin Manual Order (Manually Register a Participant)

Admin Manual Order

It is possible for an admin to register a participant themselves by using their administrative account. This can be beneficial if you are registering someone that does not fall within the proper date ranges, if the user is registering late, if you wish to adjust the price of the division, or if the user mailed in a paper form.

*The steps vary depending on whether the user has an existing account or not.

Steps to Manually Register a Participant (user has an existing account):

  1. Go to Common >> Search & Manage Users.

  2. Search for the user's account with any of the searchable fields.

  3. Once you find the account, click on the Register Now button. If the account does not have a participant in the system then you'll need to first click on Manage Account>>View Account and then click on Add Participant.

    registernow.png

  4. Under the Available Programs section, choose the Program/Division to register the participant in by placing a check mark in the box to the left. *Note: You can click on the More button to override the system and choose a program that the participant was not previously eligible for due to birth date or registration open/close dates restrictions.



  5. Click Next

  6. View the Shopping Cart Details. You can edit the price here, if needed, by changing the price in the Edit Price column. Click Next.



  7. Fill out all the Additional Participant Information. Click Next.

  8. Select a Volunteer Role for the user (optional). Click Next.

  9. Fill out all the appropriate information on the Checkout screen (payment method, payment amount, donation response, billing address, payment information, & terms and conditions).

    *Please Note: If you select the Mail in Check box while in as an Club Admin, the system assumes that you have the check in hand.

    If you have not received the check yet, you'll need to choose the No Payment option (this option is only available to Club Admins). Follow the Steps to Receive Payments for Open Orders when you do receive the check.

  10. Click Submit.

 

Steps to Manually Register a Participant (user does not have an existing account):

  1. Go to Common >> Admin Manual Order.

  2. Click the New Account button.



  3. Enter in the new customer's Contact Information - this includes creating a username and password for the new user. Click Next.

  4. Enter in the Participant Information. Click Next.

  5. Under the Available Programs section, choose the Program/Division to register the participant in by placing a check mark in the box to the left. **Note: Since you're in as admin, you can click on the More button to override the system and choose a program that the participant was not previously eligible for due to birth date or registration open/close dates restrictions.



  6. Click Next.

  7. View the Shopping Cart Details. You can edit the price here, if needed, by changing the price in the Edit Price column. Click Next.



  8. Fill out all the Additional Participant Information. Click Next.

  9. Select a Volunteer Role for the user (optional). Click Next.

  10. Fill out all the appropriate information on the Checkout screen (payment method, payment amount, donation response, billing address, payment information, & terms and conditions).

     *Please Note: If you select the Mail in Check box while in as an Club Admin, the system assumes that you have the check in hand and will tag the order as Completed.

    If you have not received the check yet, then you'll need to choose the No Payment option (this option is only available to Club Admins). Follow the Steps to Receive Payments for Open Orders when you do receive the check.

  11. Click Submit.
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