Blue Sombrero Accounting FAQs
Blue Sombrero sends all funds directly to your bank account by ACH.
You will receive all the funds collected on your site - less any cc processing fees. The result is a net disbursement to you of credit card payments minus credit card processing fees .
*Remember: If you accept Visa/MC on your site, these processing fees are 2.8% of the user's total order. If you accept Amex, these processing fees are 3.4% of the user's total order for all orders on the site.
Disbursement periods last for one week. The period ends Friday at 6:00 PM EST. We send the net disbursement to our bank the following Monday. Banks are required to post the credit in your account by Wednesday 9:00AM. Some banks post the credits earlier.
Where is my disbursement report?
You will receive an email letting you know that your Invoice is posted on your site. You will find it under Reports >> Billing Reports >> Invoices. Invoices are posted on the Monday after the period closes.
How do I find out what was deposited in my account?
Open your Invoice which is located under Reports >> Billing Reports >> Invoices. The amount deposited is located under the Payment Summary. It will be the total of Total Credit Card Payments minus Total Credit Card Refund.
If I use Blue Sombrero's Merchant Account, do I need to send a check for our Credit Card processing fees?
As part of the disbursement process, your fees have been taken out from your credit card payments resulting in a net transaction.
Where do I find the detail behind the numbers on my Invoice?
Scroll to the bottom on your Invoice and select the Export Order Details Button. An excel spreadsheet will open with detail of all the transactions that occurred during the disbursement period.
I reconcile my accounts by Program, is there a report for that?
Yes, located under Reports >> Billing Reports >> Program Summary. Enter the same dates found on your Invoice and it will summarize that disbursement by program.
I reconcile my accounts by Division, is there a report for that?
Yes, located under Reports >> Billing Reports >> Division Summary. Enter the same dates found on your Invoice and it will summarize that disbursement by division.
Can I run the Program Summary or Division Summary Report for longer than a two week period?
Yes, you can run this report up to 32 days.
What is the Order Detail Section at the bottom of my Program Summary Detail Report?
Orders get placed in the Order Detail section when they are no longer associated with a program. This happens when an order gets cancelled or a discount was given at the order level, such as a coupon or donation.
How come my Program Summary Report is different today than yesterday?
Blue Sombrero uses real time reporting for its detail reports. That means every time you run a detail report it is pulling the data from the site at that time. So if you have made an adjustment to an order it will affect your detail report. The total amount won’t change but the order will get moved.
How often should I reconcile my account?
We recommend you reconcile your account every week. If you are unable to do so, we suggest you download your reports when they get posted.