Our Goal is to be honest, helpful, sympathetic, and sometimes funny, and do what we can to help make our customer's jobs easier and ultimately to help make the sports experience better for our customer's members. We truly enjoy our jobs, and we have fun doing them, so we make sure that comes through in all that we do.
We strive to make every part of your experience with Blue Sombrero as simple and as pleasant as possible. Unfortunately, there are times when things don’t go as planned. If you’re inconvenienced as a result, we think it is important that you know exactly what you can expect from us. That's why we created our Partner Bill of Rights.
Our Customers are Our Partners
First and foremost, we consider our customers to be our partners. A strong partnership requires consistent effort from both parties, and we promise to work hard every day to make this partnership successful! We got into this business to improve the efficiency of running a youth sports organization and helping club administrators is our way of doing it!
You have the right to work with friendly people. Every interaction you have with a Blue Sombrero employee should be a positive experience. Whether you have a simple question or require in depth assistance, you can count on us to answer you with a smile.
You have the right to receive timely support. We will get back to all of your inquiries as quickly as possible, and will always triage our support tickets to ensure urgent cases are pushed to the top of the list. We may not always respond as quickly as you would like, but it will never be for a lack of effort!
You have the right to receive honest answers to all of your questions. No software is perfect, and ours is no different. There will certainly be times when you want a feature we don’t provide or for an existing feature to work differently. It takes time to adapt to any new software, and we promise to give you straightforward answers with actions that reside within the limits of our software’s capabilities.
Customer Support Representatives
You have the right to reach out to any of our Customer Account Representatives at 866-258-3303. You also have the right to confidently send emails to firstname.lastname@example.org and expect a thorough response in a timely manner.
You have the right to constantly improving software. We never stop enhancing our software. Ever!
Please feel free to submit any enhancements you would like to see here https://bluesombrero.ideas.aha.io/ideas/new